Last updated: 25 August 2026

These Terms & Conditions govern your use of the Sofa Guys UK website and, where applicable, the purchase of products or services from Sofa Guys UK.

By using our website, contacting us to place an order or purchasing products or services from us, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.

1. About Us

Sofa Guys UK supplies sofas, furniture and related products and services to customers in the UK.

You can contact us using the contact details provided on our website.

2. Website Use

You may use our website for lawful purposes and to learn about our products and services, make enquiries and contact us.

You must not:

• Use the website for unlawful or fraudulent purposes

• Attempt to gain unauthorised access to the website or its systems

• Introduce viruses, malicious software or other harmful material

• Interfere with the proper operation or security of the website

• Copy or commercially exploit website content without permission

We may update, change, suspend or withdraw parts of the website where reasonably necessary.

3. Product Information

We aim to ensure that product descriptions, photographs, dimensions, specifications and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on lighting, photography, screen settings, manufacturing variations and other factors.

Where dimensions are provided, customers should ensure that the product is suitable for their property and intended location before purchasing.

Product availability may change without notice.

4. Prices

Prices will be provided or displayed in pounds sterling (£).

We aim to ensure that pricing information is accurate. If we discover an obvious pricing error, we reserve the right to correct it and will notify you where it affects an order.

Any additional charges, such as delivery charges, will be communicated where applicable before the relevant purchase is completed.

5. Orders

Submitting an enquiry does not necessarily constitute an accepted order.

Where products are purchased from us, an order will become binding once it has been accepted by Sofa Guys UK.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable

• Incorrect pricing or product information has been provided

• Payment cannot be authorised

• We cannot reasonably fulfil the order

• We suspect fraudulent or unlawful activity

If payment has already been taken for an order that we cannot fulfil, the appropriate amount will be refunded.

6. Payment

Payment must be made using an accepted payment method.

Where full or partial payment is required before delivery or collection, the relevant payment must be received before the order can proceed unless otherwise agreed.

Customers are responsible for ensuring that the payment information they provide is accurate and that they are authorised to use the chosen payment method.

7. Delivery

Where delivery is available, estimated delivery dates or timeframes may be provided.

Delivery estimates are not guaranteed unless expressly agreed otherwise. Delays may occasionally occur due to circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the goods where required.

8. Access for Delivery

Before ordering furniture, customers are responsible for checking that the product can safely fit through all necessary access points and into its intended location.

This may include checking:

• Doorways

• Hallways

• Staircases

• Lifts

• Entrances

• Corners and turning spaces

• The intended room and position

Customers should compare these measurements with the dimensions of the furniture before purchasing.

We cannot accept responsibility where a product cannot be delivered to its intended location because access is insufficient, except where required by law.

Additional costs may apply if a delivery cannot be completed due to incorrect information or inadequate access, where permitted by law.

9. Inspection of Goods

Customers should inspect products as soon as reasonably possible following delivery or collection.

If an item appears damaged, defective, incorrect or incomplete, please contact us as soon as possible with details of the issue.

We may request photographs or other reasonable information to help us assess the problem.

This section does not limit your statutory rights.

10. Cancellations and Returns

Your cancellation and return rights depend on how and where you purchased the product and the circumstances of the purchase.

Where you purchase goods at a distance, such as online or by telephone, you may have a legal right to cancel your purchase within a specified period under UK consumer law.

Certain products may be excluded from cancellation rights, including some goods made to your specifications or clearly personalised.

Where a cancellation right applies, products should be returned in accordance with the applicable legal requirements and any return instructions provided by Sofa Guys UK.

Nothing in these Terms & Conditions removes or restricts any cancellation, return or refund rights you are legally entitled to.

11. Faulty or Damaged Goods

Products supplied by Sofa Guys UK must meet the standards required by applicable UK consumer law.

If a product is faulty, damaged, not as described or otherwise does not meet applicable legal requirements, please contact us as soon as possible.

Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.

Nothing in these Terms & Conditions limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

12. Made-to-Order and Bespoke Products

Some products may be made to order, customised or produced according to specifications selected or provided by the customer.

Where a product is made to your specifications or clearly personalised, your usual right to cancel a distance contract may not apply.

Any applicable restrictions will be communicated where appropriate.

This does not affect your rights where a bespoke or made-to-order product is faulty, damaged or not as described.

13. Product Care

Customers should follow any care, maintenance or usage instructions supplied with a product.

We are not responsible for damage caused by misuse, accidental damage, improper cleaning, failure to follow care instructions or normal wear and tear, except where responsibility cannot legally be excluded.

14. Guarantees and Warranties

Where a particular product is supplied with a manufacturer's or Sofa Guys UK guarantee or warranty, the relevant terms will be provided or explained where applicable.

Any additional guarantee or warranty is provided alongside your statutory consumer rights and does not replace them.

15. Our Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed or losses resulting from circumstances outside our reasonable control.

If you are purchasing as a consumer, we do not exclude or limit liability for your statutory consumer rights.

16. Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include severe weather, transport disruption, supplier or manufacturing delays, industrial action, government restrictions, natural disasters, utility failures or other circumstances that could not reasonably have been avoided.

Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with the customer where appropriate.

17. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, branding, photographs, logos and design elements, belongs to Sofa Guys UK or is used with permission.

Website content must not be copied, reproduced, distributed or commercially exploited without prior permission, except where permitted by law.

18. Privacy and Personal Information

We process personal information in accordance with applicable UK data protection laws.

For more information about how we collect, use and protect personal information, please read our Privacy Policy.

19. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability or practices of third-party websites.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable laws.

The latest version will be published on this page with an updated revision date.

Changes will not retrospectively alter an existing contract unless permitted by law or agreed with the customer.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will retain any mandatory rights you have regarding where legal proceedings may be brought.

22. Contact Us

If you have any questions about these Terms & Conditions, an order, delivery, return or product, please contact Sofa Guys UK using the contact details provided on our website.